Customer-focused Product Support Specialist with strong troubleshooting and communication skills, experienced in assisting customers, resolving product-related issues, and ensuring high levels of client satisfaction.
Educational Qualification
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.
- Customer service or technical support certifications preferred.
- Experience with CRM and ticketing systems is an advantage.
Experience
- Minimum 1–3 years of experience in customer support or product support.
- Experience handling customer queries through chat, email, or phone.
- Familiarity with support ticketing systems and CRM platforms.
Key Responsibilities
- Respond to customer inquiries through email, chat, and support systems.
- Troubleshoot technical and product-related issues.
- Provide guidance on product usage and features.
- Escalate complex technical issues to relevant teams.
- Maintain accurate support documentation and reports.
- Ensure timely issue resolution and customer satisfaction.
- Assist in creating user guides and knowledge base articles.
Required Skills
- Customer Service
- Technical Troubleshooting
- Communication Skills
- Problem Solving
- CRM Management
- Time Management
- Team Collaboration
- Product Knowledge
Tools & Platforms
- Zendesk
- Freshdesk
- Jira
- Slack
- Trello
- CRM Software
Salary:
- Negotiable
